Return, Replacement & Refund Policy

1 Food Safety & Perishable Goods Guidelines

Due to food safety, hygiene regulations, and the preservative-free nature of our organic millets, traditional rice, and wood-pressed oils, opened or consumed food items cannot be accepted for return once delivered in intact packaging.

2 Eligibility for Replacement or Refund

You are entitled to a full replacement or refund under the following conditions:

• Damage in Transit: Package torn, bottle broken, or vacuum seal compromised upon courier arrival.
• Incorrect Item Received: The product or package weight delivered differs from your placed order invoice.
• Expired or Defective Product: Any product received past its best-before date or with manufacturing defects.
• Missing Items in Package: An item billed in your invoice was omitted from the dispatch box.

3 Step-by-Step Replacement Process

4 Refund Mode & Timeline

Once approved, refunds are credited back using the same payment method used during checkout:

• UPI / Google Pay / PhonePe / Paytm: 2 to 4 business days.
• Net Banking / Debit & Credit Card: 5 to 7 business days depending on your bank's settlement cycle.
• Cash on Delivery (COD) / Bank Transfer Orders: Credited to customer-provided UPI ID or NEFT account details within 2 business days.

5 Order Cancellation Policy

You may request order cancellation any time before your package has been handed over to the courier partner (usually within 12-24 hours of placing the order). Once dispatched with a live tracking number, orders cannot be cancelled mid-transit.